Purpose of the Role:

To serve customers in a polite and friendly manner, offering coffee selections, assisting with basic food preparation, handling cash transactions, and actively supporting unit sales promotions.

Education and Experience Requirements

• Matric (Grade 12) is essential.
• Customer service experience is essential.
• Experience in a similar role (e.g., barista or food service assistant) is advantageous.

Key Areas of Responsibility

• Provide friendly, professional service to all customers.
• Prepare and serve basic food and beverage items.
• Operate the cash register and manage transactions efficiently.
• Promote daily specials and sales promotions to customers.
• Always maintain a clean and organized work area.

Knowledge, Skills, and Competencies

• Knowledge of coffee types and coffee preparation.
• Basic understanding of food preparation techniques.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate a till accurately.
• Ability to work independently as well as part of a team.