Position Summary:
Supercare by Empact Group is seeking a dynamic Integrated Services and Procurement Manager to oversee strategic sourcing, supplier management, and the seamless integration of service delivery across business units. The successful candidate will drive operational excellence, cost optimisation, and compliance with procurement and service standards while supporting business growth and client satisfaction.
The ideal candidate will have excellent communication and negotiation skills, strong attention to detail, and a proven track record of successful procurement management, delivering value to a fast-paced environment.
 
Key Responsibilities:

• Develop and implement integrated procurement and service delivery strategies aligned with business objectives.

• Manage supplier selection, contract negotiations, and performance monitoring to ensure quality, cost-effectiveness, and reliability.

• Manage requirements of allocated supplier categories in accordance with budgetary provisions.

• Manage and optimise cost base increases, rebates, and discounts.

• Maintain adequate database of alternative suppliers to manage business continuity ensuring supply chain stability
• Oversee the timeous delivery of goods and services as per service level agreements and address escalations of supplier issues.
• Consult with service providers to address orders which have been escalated for resolution.
• Provide data relevant to allocated categories for monthly and quarterly procurement reports.
• Manage deviation requests from normal SCM (Supply Chain Management) procedures for goods and services.
• Manage tender processes to ensure compliance to the Procurement Policy:
  • Facilitate the adjudication of tenders and make recommendations to the panel for approval of the final award of tender.
  • Provide guidance and advice on tender evaluations and ensure alignment to internal processes.
• Participate in contract negotiations with strategic vendors in collaboration with the Legal department and respective internal departments and provide recommendations for approval.
• Maintain professional and ethical relationships with suppliers ensuring ongoing stakeholder management.
• Coordinate procurement activities across multiple service lines (hygiene, cleaning, pest control, and food services).
• Collaborate with operations and finance teams to ensure alignment between procurement and operational requirements.
• Analyse spend data to identify savings opportunities and improve procurement efficiency.
• Ensure compliance with company policies, B-BBEE requirements, and industry regulations.
• Identify, onboard EME’s (Exempted Micro Enterprises) and QSE’s (Qualifying Micro Enterprises) and develop Enterprise Development beneficiaries to graduate to Supplier development.
• Management of allocated categories ensuring onboarding and spending with suppliers in the six areas defined by the preferential procurement scorecard.
• Drive innovation and sustainability within the supply chain and service delivery processes.
• Manage strategic relationships with key category suppliers, ensuring regular communication at multiple levels.
• Facilitate quarterly strategic supplier meetings with senior management.
• Develop and manage relationships with the divisional operations teams, to ensure supplier SLA delivery and any challenges are being addressed timelessly
• Facilitate any changes to service / product contracts for suppliers following approval, in consultation with internal stakeholders and service providers.
• Manage contractual matters in the procurement of goods and services across allocated categories.
• Renew or adjustment contracts prior to contract expiry date, ensuring compliance to contract close-out, extension, or renewal processes.
• Manage supplier compliance against Group framework, including supplier requirements and authorization of exceptions where supplier requirements are not met
• Report against procurement compliance and governance metrics using the Group framework.
  

Minimum Requirements:

• Bachelor’s Degree in Supply Chain Management, Procurement, Business Management, or a related field.

• Minimum of 5–8 years’ experience in procurement or integrated services management, preferably in a multi-service environment.

• Strong negotiation, supplier management, and contract administration skills.

• Excellent understanding of operational processes within hygiene, cleaning, pest control, or food service sectors.

• Strong analytical and reporting skills with proficiency in ERP systems (e.g. SAP, Sage, or similar).

• Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment

Competencies:

• Strategic thinking and business acumen

• Strong interpersonal and stakeholder management skills

• Attention to detail and results orientation

• Problem-solving and decision-making ability

• Leadership and people development