The Main Purpose of the role

The Successful applicant will be responsible for the daily planning and operation of the front of house team, deal with inquiries or queries in a proactive and efficient manner and to deliver a consistent, first class, customer focused service to clients.

Education and Experience required:

• Relevant tertiary qualification in hospitality, catering or hotel management
• Minimum 3 Years’ experience in a similar supervisory position
• Experience working with function or events is desirable

Knowledge, Skills and Competencies:

• Computer literate
• Knowledge of South African Industry specific laws
• Exceptional interpersonal skills both in person and by telephone, with high professionalism and excellent written and spoken English
• Good communication skills
• Customer service skills
• Ability to manage multiple projects and work assignments
• Develop innovative ideas to deliver a first-class service

Key areas of responsibility:

• Daily planning and operation of the front of house team
• Deal with enquiries or queries in a proactive and efficient manner
• To deliver a consistent, first class, customer focused service to clients.