Purpose of the role:
To manage the profitability, sustainability, and growth of Facilities Management solutions for key accounts within the specified region, by optimising operations and driving teams and client engagement to enhance customer experience.

Education and Experience required:

• Relevant Degree/Diploma (Essential)
• Relevant Post Graduate qualification (NQF Level 8) would be advantageous

• 8 -10 years’ experience in facilities management, of which 5 years is in a management capacity.
• 5 years' Key Account Management experience
• Computer literate on MS Office packages – MS Word, Outlook, Excel

Key areas of responsibility:

• Participate in quarterly business reviews with clients to understand clients’ operations and business requirements and to identify cross selling and growth opportunities.
• Implement facilities management solutions and manage service delivery as per contractual agreements.
• Conduct regular risk assessments of the entire facility in relation to SLA.
• Monitor compliance with Occupational Health and Safety legislation.
• Regularly meet with the client to build good relationships and ensure success of contract.
• Attend all relevant meetings with clients and management teams and ensure communication to subordinates.
• Prepare the budget for key accounts within the portfolio/ geographical region in accordance with financial policy and procedures.
• Monitor expenditure against approved budget, providing variance analysis and monthly reporting for submission to the General Manager.
• Contribute towards the planning for procurement in compliance with supply chain requirements.
• Conduct People Management practices such as recruitment, talent and development management, performance management, employee relations and reward.

Operational Delivery:

• Manage systems and procedures to produce a managed, integrated, and cost-effective facilities management solution.
• Deliver an organised and structured service to align with client requirement and support client`s needs
• Finance, corporate sustainability, human resources or talent, risk and compliance, communications, the client's businesses, and other suppliers must all be considered when organizing and structuring the service to support and align with the client.
• Manage a streamlined, integrated service delivery system that makes the most of labour, equipment, and technology to satisfy client demands and service standards.
• Manage each specialty's performance in accordance with the client`s service level agreement.
• Define objectives, clarify roles and responsibilities, and implement performance contracts for each area reporting to you.
• Implement client’s divisional plans with a view to operationalising business initiatives effectively and timeously.
• Establish goals, make roles and duties clear, and put performance contracts into place for every department that reports to you.
• Ensure all employees are committed to organisational goals and output is enhanced in a continuous improvement manner through means of PDP’s (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for under performers as identified.
• Manage conflict in the workplace.

Knowledge, Skills, and Competencies:

Knowledge of the following:

• Applicable labour law and industry specific legislation
• Facilities management 
• Project management principles
• Risk management and business management principles
• Financial principles
• Health and safety policies and processes
• Contract management
• Presentation skills
• Good understanding of SLA’s and Management contracts
• Leadership skills
• People management skills
• Human Resource management and IR skills
• Negotiating skills
• Time Management Skills
• Excellent oral and written communication skills

Additional Considerations:

 Driver's License